Privacy Policy

This Privacy Policy for The Good Carbon Farm Limited (‘we’, ’us’, ‘our’), describes how and why we might access collect, store, use, and/or share (‘process’) your personal information when you use our services, including when you:

  • Visit https://www.thegoodcarbonfarm.com/

  • Purchase an ecard from The Good Carbon Store

  • Make a donation to The Good Carbon Farm

  • Engage with us in other related ways including any sales, marketing, or events.

We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies or practices, please do not use our services. If you have any questions or concerns please contact us at hello@thegoodcarbonfarm.com.

What information do we collect?

Our website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Timestamps

When you make a purchase from The Good Carbon Store we ask you to provide:

  • Your name and the name of the person you are sending an ecard to

  • Your email address and the email address of the person you are sending an ecard to

  • Your billing and shipping address

  • Your phone number 

  • Payment and card details 

When you make a donation to The Good Carbon Farm we ask you to provide:

  • Your name and email address 

  • Your billing and shipping address

  • Your phone number 

  • Payment and card details

How do we process your information and who do we share it with?

We share your information with Squarespace, our website analytics provider and website hosting provider, to learn about site traffic and activity and so they can provide website services to us. You can read the Squarespace privacy policy here.

We also share your information with eCard Widget, the platform used to host our e-cards. You can read the eCard Widget privacy policy here.

Our website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies Squarespace uses.

The necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. These analytics and performance cookies are used on our website only when you acknowledge our cookie banner. Our website uses analytics and performance cookies to view site traffic, activity, and other data.

We require the information collected in The Good Carbon Store embedded form to send the listed products. Choosing not to provide this information may mean that the purchase of products cannot be completed. 

For e-cards, we will send you a purchase confirmation email that will include a purchase summary and copy of your receipt via eCard Widget. It is not possible to unsubscribe from these messages. We share your contact information with eCard Widget and Squarespace so they can send these emails on our behalf. Donation receipts are sent via Squarespace only. 

All payment data is handled and stored by Stripe. You can read their privacy policy here. 

As you go through checkout, our site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Where is your information stored?

Squarespace stores data in Tier III data centers across the United States. Personal data you share to make a purchase or donations via our website will be stored by Squarespace.

eCardWidget is based in the United States, and the personal data collected is processed and stored on servers located in New York, provided by DigitalOcean. 

The personal data and information provided in the ecard purchase form is stored in our eCardWidget account, which is transferred, processed, and stored in the United States. The same applies for Mailchimp.

Data collected by Stripe may be transferred to, and processed, in any country where they do business, where their service providers do business or if you use an international payment method or financial partner service, the countries in which that payment method or financial partner operates. They may transfer your data to countries other than your own country, including the United States. 

How long do we keep your data?

Squarespace retains customer data gathered through cookies for as long as required for that cookie’s purpose. You can read more about the duration of each cookie here.

We keep personal information gathered on The Good Carbon Store for as long as required to send the product and any following marketing materials. If you choose not to opt-in to email marketing communications your contact will be archived. If you ask for your information to be removed then your contact will be deleted.

How do we keep your information safe?

By using Squarespace as a website hosting platform we are ensuring that our domain is protected with an SSL certificate as well as features to mitigate DoS attacks and alert us of suspicious activity. 

As a provider of payment services, Stripe is required to comply with many regulations, including anti-terrorism and anti-money laundering laws. Some of these regulations and laws require Stripe to retain transactional records for a prescribed period of time. You can read more about their underwriting obligations in their Privacy Policy. Stripe encrypts all customers’ credit card numbers and stores decryption information separately, which means Stripe can’t see credit card numbers without taking extra steps. Stripe mandates that all online transactions take place over the more secure HTTPS network.

eCardWidget and Mailchimp both provide assurances that data stored on their platforms is secure and protected with relevant methods.   

While we have taken reasonable steps to secure the personal information you provide us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information. 

Your rights 

Your information might be collected if you are the recipient of an ecard, or if a donation in your name has been made, even if you have never used our services. It has been collected from an indirect source because collecting it directly is not really practicable and would undermine the purpose of collection.

You have the right to ask for a copy of any personal information we hold about you, to ask for it to be corrected if you think it is wrong, or to ask for it to be removed. If you’d like to ask for a copy of your information, or to have it corrected or removed, please contact us at:hello@thegoodcarbonfarm.com or thegoodcarbonfarm.com/contact